Shipping Policy

1. Order Processing

• All orders are processed within 1-2 business days (excluding weekends and holidays).
  We ensure that your order is carefully packaged and prepared for dispatch in the shortest possible time.
• You will receive a confirmation email with your order details once your payment is successfully processed.
  This email will also contain a summary of your order and estimated delivery timelines.

2. Delivery Time

• Standard Shipping: Orders typically arrive within 5-7 business days.
  This is ideal for customers looking for affordable delivery options without compromising on quality.
• Express Shipping: Available in select locations, with delivery within 2-4 business days. Additional charges apply.
  Perfect for when you need your favourite jewellery pieces on short notice.

Delivery timelines may vary based on your location, courier partner constraints, or unforeseen circumstances such as holidays or natural events.

3. Shipping Charges

• Free Shipping: Available on orders above ₹999.
  Enjoy complimentary delivery on eligible orders as a token of appreciation for shopping with us.
• Standard Shipping Fee: ₹100 for orders below ₹999.
  A small charge is applied to ensure efficient and reliable delivery for smaller orders.
• Charges for express shipping will be displayed at checkout.
  This ensures full transparency so you know exactly what you’re paying for.

4. Delivery Locations

• We deliver across India to most pin codes.
  Whether you’re in a bustling city or a quiet town, we strive to reach you wherever you are.
• For remote or inaccessible areas, delivery might take longer or be unavailable.
  In such cases, our team will notify you promptly to provide alternatives or refunds.

5. Tracking Your Order

• Once your order is shipped, you’ll receive a tracking link via email or SMS.
  Stay updated on your order’s journey from dispatch to doorstep.
• You can use this link to monitor your shipment in real-time.
  This ensures you know exactly when to expect your purchase.

6. Damaged or Incorrect Orders

• If your order arrives damaged or incorrect, please contact us within 48 hours of receiving the product with clear photos and your order details.
  Our team will prioritize resolving your concerns to ensure your satisfaction.

Return & Exchange Policy

1. Eligibility for Returns

• Returns or exchanges are accepted within 7 days of delivery.
• Items must be unused, in their original packaging, and accompanied by the purchase receipt.

Non-Returnable Items:

• Custom-made or engraved jewellery.
• Earrings, for hygiene reasons.
• Items marked as “Final Sale” or “Non-Returnable” on the product page.

2. How to Initiate a Return or Exchange

• Email us at returns@goldpot.in with your order number and reason for return.
• Our team will guide you through the process and arrange for reverse pickup (if applicable).
• In case reverse pickup is unavailable in your location, you may be required to self-ship the product.

3. Conditions for Exchanges

• Exchanges are allowed for size adjustments or replacements.
• Exchanges are subject to stock availability of the desired product.

4. Refund Policy

• Refunds will be completed to the original payment method within 7-10 business days after the returned product passes quality checks.
• For COD orders, refunds will be issued as store credit or transferred to your bank account.

5. Return Shipping Costs

• Gold Pot offers free return shipping for damaged or defective items.
• For other returns, a nominal reverse pickup charge of ₹100 may apply.

Important Notes

• Items that do not meet the return or exchange criteria will be shipped back to the customer.
• Refunds or replacements will be initiated only after the product passes our inspection process.
• Products must be securely packed to avoid damage during transit.

Customer Support

If you have any questions or need assistance, please feel free to contact our support team:

• Email: support@goldpot.in
• Phone: +91 74060 74060
• Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST